If you are unhappy with your order or ordered the wrong size, you can get a refund. Just go to the contact us page and select refund, Give your order number, what shoes you ordered and your name and address. Once verified we will send a return label and some packaging so you can send the shoes back to Loose Laces.

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We offer a 30 day refund guarantee.

You can contact us for possible refund after the 30 day guarantee and we may be able to arrange something depending on the condition of the shoes.